Shipping and Returns

We try to offer affordable and easy shipping options regardless of your location. If you would like special delivery instruction or to ask a question about pricing for our location, please contact us on info@sloanestationery.com.

Lead Times

We aim to dispatch our collection titles within 24 - 48 hours. 

Please note our UK notebooks are made to order and therefore have longer lead times. 

3-4 business days for personalised items (express shipping)
5-7 for personalised items (standard)

Shipping Rates

UK Shipping

We offer Standard Free UK Shipping on orders over £50
Small Order standard - £2.50 (up to 2 pocket collection notebooks)
Standard - Signed For £5.00 (to avoid lost orders - bespoke orders will only be available with signed for delivery)
Express Signed For - £7.95
European Shipping
Standard - £8.50
US Shipping
Pocket and Soft cover - £10
Standard - £15
Rest of World
Standard - £20

Returns

Our policy lasts 14 days on our Collection products only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are unable to return the goods in the 14 days for unforeseeable reasons, please send us a note within that time and we will manage it on a case by case basis. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

OUR PERSONALISED ITEMS ARE EXEMPT FROM BEING RETURNED AS THEY ARE MADE TO ORDER. 

Non-returnable personalised items:

    Personalised notebooks - small, medium and large - even if they have not been embossed, we make these to order. 

    Personalised photo albums - small, medium and large - even if they have not been embossed, we make these to order. 

    Personalised diaries - even if they have not been embossed, we make these to order. 

    Personalised landscape notebooks - even if they have not been embossed, we make these to order.

    Any products on sale

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 14 days after delivery

    To complete your return, we require a receipt or proof of purchase - this can be in the form of the confirmation email with your order number. 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at 
    info@sloanestationery.com.
    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@sloanestationery.com.
      
    Shipping
    To return your product, you should mail your product to: 
    Sloane Stationery Fulfilment
    c/o Quantum Marketing Services Ltd
    Artington Manor Farm (Pew Corner)
    Old Portsmouth Road
    Artington
    Surrey
    GU3 1LP
    UK
    Please include your order number and contact details.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
    The cost of return shipping will be deducted from your refund. 
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    In case of damage in transit Sloane Stationery will provide its customers with the contact details of the courier company so that they can incur any claims if needed.